Return & Refund Policy

Definitions and key terms 

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as: 

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Roiskin (GZ) Electrical Technology Co., Ltd., 5nd Floor Guangxin information building huahai street Liwan District Guangzhou Guangdong that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the  Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit  and use the services.
  • Service: refers to the service provided by Roiskin as described in the relative terms (if available) and on this platform.
  • Website: Roiskin’s site, which can be accessed via this URL: www.roiskingroup.com.
  • You: a person or entity that is registered with Roiskin to use the Services. 

Return & Refund Policy 

Thanks for shopping at Roiskin. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Roiskin. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Roiskin, you agree to the terms set forth below along with Roiskin’s Privacy Policy.

If there’s something wrong with the product you bought, or if you are not happy with it, you have to issue a refund and return your item.

If you would like to return a product, the only way would be if you follow the next guidelines:  

Returns 

We at Roiskin commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. 

Roiskin offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at roiskin33988@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at roiskin33988@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.Refunds will be processed within 7 days after we receive your return package. The refund will be issued to the original payment method, as per your request.The original shipping fee, if any, is non-refundable.And issue the full refund for the returned items that are quality-related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items. Otherwise, the customer shall bear the return shipping cost due to the return of non-product quality problems such as replacing the correct model/version, placing an order accidentally, providing the wrong delivery address, etc,but there is no need to bear other handling charges.

Product Availability and Limitations 

Given the popularity and/or supply constraints of some of our products, Roiskin may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Roiskin reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Roiskin confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Roiskin will cancel the order and refund your purchase price in full.

Your Consent 

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms. 

Changes To Our Return & Refund Policy 

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account. 

Contact Us 

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: roiskin33988@gmail.com
  • Via this Link: https://roiskingroup.com/pages/contact-us